Check-in & Guest Centres

We want to make your journey onboard with us as seamless as possible. From the time you check in to when you arrive at your destination, we're there for you every step of the way.  

Checking in for your train journey

Before boarding the train, all guests will need to check in online and collect their Welcome Package. Please read below for more information on how to check in for your train journey.

If you are travelling as part of a group, speak with your Tour Director for information about your group's check in process.

Hotel & seat assignments

When you check in, you will be given your boarding pass with your pre-assigned seat and overnight accommodation for Kamloops, Whistler and Quesnel, or Glenwood Springs. Your boarding pass will also include your assigned seat and coach for your rail journey. If you are travelling on a Circle Journey, you will have different seating on each of the rail routes that are a part of your Circle Journey.  While we are unable to accommodate specific seats, train coach location or first or second meal seating requests, we can accommodate certain requests, such as sitting near a friend who has booked separately. Please advise your Vacation Consultant or travel professional at least 60 days in advance.

Checking in for your train journey on our Canadian Routes

Before boarding the train, all guests will need to do the following:

• Check in online through our Guest Portal within 7 days of your train departure date 
• Collect your Welcome Package, including your luggage tags and boarding passes, one of the following ways:
   

  • Advance Option: visit one of our Guest Centres during the times listed below within three days of your train departure. We recommend this option if you have any questions about your journey and would like to collect your luggage tags and boarding passes in advance.  

    or

  • Express Option: collect your Welcome Package from a Rocky Mountaineer representative at your pick-up location, prior to your morning motorcoach transfer time, as listed in your final travel documents. We suggest this option if you don’t have questions about your journey and only need to collect your Welcome Package.

    Please note: If you are travelling on one of our Circle Journey packages, please check in for your Eastbound journey at one of our Vancouver Guest Centres and your Westbound journey at one of our Guest Centres located in Banff, Lake Louise, or Jasper.
    
    If you are beginning your journey in Calgary and would like to choose the Advanced Check-In option, please visit one of the Guest Centres below. Please refer to your final travel documents for your detailed itinerary. 
     

Canadian Guest Centre locations & hours

Please click the drop-down below to view the locations and hours of our Guest Centres in Vancouver, Banff, Lake Louise, or Jasper. 

Please note: Guest Centre hours and locations are subject to change. Please check back closer to April 2025 for final details. 

Times are listed in the local time zone of the destination. Vancouver is in the Pacific Time (PT) Zone. Banff, Lake Louise, and Jasper are in the Mountain Time Zone (MT). Mountain Time (MT) is one hour ahead of Pacific Time (PT). 

Checking in for your train journey on our US route

Before boarding the train, all guests will need to do the following:

• Check in online through our Guest Portal within 7 days of your train departure date 
• Collect your Welcome Package, including your luggage tags and boarding passes, one of the following ways: 
   

  • Advance Option: visit one of our Guest Centres during the times listed below within two days of your train departure. We recommend this option if you have any questions about your journey and would like to collect your luggage tags and boarding passes in advance.  

    or

  • Express Option: visit one of the Guest Centres during the morning hours listed below, prior to your departure. We suggest this option if you don’t have questions about your journey and only need to collect your Welcome Package. 

    
    Please note: If you are beginning your journey in Las Vegas or Salt Lake City, you do not need to check in until you arrive in Moab. Please visit one of the Guest Centres in Moab below.  Please refer to your final travel documents for your detailed itinerary prior to arriving in Moab.

US Guest Center locations & hours

Please click the drop-down below to view the locations and hours of our Guest Centres in Denver or Moab.

Please note: Guest Centre hours and locations are subject to change. Please check back closer to April 2025 for final details. 

Times are listed in the local time zone of the destination. Denver and Moab are in the Mountain Time Zone (MT).